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Client Charter Achievement
CLIENT CHARTER ACHIEVEMENT 4TH QUARTER OF 2011

No.
Client Charter
Quality Objectives (No. of days)
Explanation
  PATENT    
1.    To issue Certificate of Filing 3 days from date of receipt of application 3 days from date of receipt of application
689 applications have been received of which 635 applications were issued certificates  within the charter period.
2.    To issue Certificate of Grant of Patent 1 month 3 weeks from the date of filling of request for Expedited
Examination (Form 5I) and only applies to application without any objection.		 1 month 3 weeks from the date of filling of request for Expedited Examination (Form 5I) 5 applications to be examined and 3 applications have been granted.
3.    To issue the Certificate of Grant of Patent/Utility Innovation 26 months from the date of filing of application for Ordinary Examination 26 months from the date of filing of application for Ordinary Examination
44 applications have been granted of which 25 applications were issued certificates within the charter. 
 TRADEMARK    
1.    To issue the Certificate of Registration 6 months 3 weeks from the date of filing of application for Expedited Examination 6 months 3 weeks from the date of filing of application for Expedited Examination
10 application for expedited examination registered within the period.
2.    To issue the Certificate of Registration of Trademark 12 months from the date of filing for Ordinary Application. 12 months from the date of filing for Ordinary Application
8,740 certificates of registration have been issued of which 427 registration were recorded within 12 months from the date of filing.
 INDUSTRIAL DESIGNS    
1.    Issuance of certificate of Industrial Designs within 8 months from the acceptance of completed application form, documentation and prescribed fees. 8 months from the acceptance of completed application form, documentation and prescribed fees
503 Certificates of Registration were issued during this period. However, the applicants inability to fulfilled formality requirements on the date of filling effects the registration process.
2.    Issuance of extension registration certificate within 14 days from the date of receiving completed documentation and prescribed filing fees. 14 days from the date of receiving completed documentation and prescribed filing fees
1,455 Extension Registration Certificate were issued.
3.    Issuance of a notice of change of name or address and assignment or transmission 7 days from the date of receiving filing fees and documentation. 7 days from the date of receiving filing fees and documentation
183 Notice of Change of Name or Address and Assignment or Transmission were issued.
 GEOGRAPHICAL INDICATIONS    
1.    Issuance of certificate of Geographical Indications within 8 months from the acceptance of completed application form, documentation and prescribed fees. 8 months from the date of filing of applications 2 certificates was issued within the period.
2.    Certificate of Renewal will be issued within 14 days from the date of application for renewal. 14 days from the date of receipt of payment No certificate was issued within the period.
 

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