Client Charter Achievement for year 2012

Functions and Services	Client Charter	Quality Objectives (No. of days)	Explanation (Client Charter Achivement)
Patent	To issue Certificate of Filing 3 days from date of receipt of application	3 days from date of receipt of application	1,984 applications have been received of which 1,667 applications were issued certificates within the charter period.
	To issue Certificate of Grant of Patent/Utility Innovation 20 months from the date of filling of application for Expediated Examination (Form 5I).	20 months from the date of filling of application for Expedited Examination (Form 5I)	1 applications for expediated examination to be examined.
	To issue the Certificate of Grant of Patent/Utility Innovation 26 months from the date of filing of application for Ordinary Examination	26 months from the date of filing of application for Ordinary Examination	160 applications have been granted of which 41 applications were issued certificates within the period.

Trademark	To issue the Certificate of Registration 6 months 3 weeks from the date of filing of application for Expedited Examination	6 months 3 weeks from the date of filing of application for Expedited Examination	91 certificates of registration have been issued of which 55 registration were recorded within the period.
Trademark	To issue the Certificate of Registration of Trademark 12 months from the date of filing for Ordinary Application.	12 months from the date of filing for Ordinary Application	5,182 certificates of registration have been issued of which 785 registration were recorded within 12 months from the date of filing.

Industrial Design	Issuance of certificate of Industrial Designs within 8 months from the acceptance of completed application form, documentation and prescribed fees.	8 months from the acceptance of completed application form, documentation and prescribed fees	439 Certificates of Registration were issued during this period. However, the applicants inability to fulfilled formality requirements on the date of filling effects the registration process.
	Issuance of extension registration certificate within 14 days from the date of receiving completed documentation and prescribed filing fees.	14 days from the date of receiving completed documentation and prescribed filing fees	1,231 Extension Registration Certificate were issued.
	Issuance of a notice of change of name or address and assignment or transmission 7 days from the date of receiving filing fees and documentation.	7 days from the date of receiving filing fees and documentation	259 Notice of Change of Name or Address and Assignment or Transmission were issued.

Geographical Indications	Issuance of certificate of Geographical Indications within 8 months from the acceptance of completed application form, documentation and prescribed fees.	8 months from the date of filing of applications	No certificates was issued within the period.
Geographical Indications	Certificate of Renewal will be issued within 14 days from the date of application for renewal.	14 days from the date of receipt of payment	No certificate was issued within the period.