FREQUENTLY ASKED QUESTIONS (FAQ) FOR MyIPO IP2U MOBILE APP

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What is IP2U?

IP2U is a mobile application that allows you to monitor the status of your applications, perform IP searches on the go, and receive alerts when tasks and applications are about to expire.

Is IP2U free to use?

Yes, downloading and using the app is totally free.

Which platforms is the app available on?

IP2U is available on both iOS and Android devices. It is available for download on the App Store and Google Play Store respectively.

How do I sign up for IP2U?

Signing up for IP2U is easy! Simply follow these steps:
Download the IP2U app from the Google Play Store (Android) or App Store (iOS).
Click on "Sign Up".
Fill in all the required information including your name, email, phone number and username and you’ll be logged in.

If I already have an account in IP Online Portal, can I use the same credentials to log in to IP2U?

No, IP2U cannot be accessed using the IP Online Portal credentials. It is still necessary to create an IP2U account, but you can link it to your IP Online login account in order to track the status of your active applications.
Please follow these instructions to link your IP Online account:
Select "Yes" under "Existing IP Online User".
On the "IP Online Profile Matching" page, enter your username from MyIPO IP Online Portal.
A Transaction Authorization Code (TAC) will be sent to the email address you registered with your MyIPO IP Online account.
Enter the TAC number in the designated field for the Activation code.
After entering successfully, you will be directed to the Dashboard upon successful verification.

How do I change my account information?

You can change your account information by tapping ‘Update Profile’ from the hamburger menu.

How can I delete my IP2U account?

Please follow these steps to delete your account:
Open the side bar menu by tapping on the hamburger menu on the top left corner of the screen.
Tap "Delete My Account".
A confirmation dialog box will appear, asking you to confirm your action.
Once you click confirm, all your data will be permanently deleted. Please note that this action is irreversible.

I'm not receiving notifications. What should I do?

Make sure notifications are enabled in your device settings as well as in the app settings. Go to 'Settings' > 'Notifications' and ensure they are turned on. Then, in the app, open the hamburger menu and tap ‘Notification Setting’.

I’m not receiving TAC (Transaction Authorization Code) emails

Sometimes, TAC emails can end up in your spam or junk folder. Check these folders in your email account.

How do I get in touch with IP2U support?

If you have any other questions or need further assistance, please contact our support team via email at myipomobile@myipo.gov.my. Our support team is available Monday to Friday from 9 a.m. to 5 p.m.