FREQUENTLY ASKED QUESTIONS (FAQ) FOR MyIPO IP2U MOBILE APP


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What is IP2U?

IP2U is a mobile application that allows you to perform IP searches on the go, check the status of your applications, and receive notification reminders for nearly expired applications and tasks.

Is IP2U free to use?

Yes, the app is completely free to download and use.

Which platforms is the app available on?

IP2U is available on iOS and Android platforms. You can download it from the App Store and Google Play Store respectively.

How do I sign up for IP2U?

Signing up for IP2U is easy! Simply follow these steps:
Download the IP2U app from the Google Play Store (Android) or App Store (iOS).
Click on "Sign Up".
Fill in the required information such as name, email, phone number and username and you’ll be logged in.

How do I change my account information?

You can change your account information by tapping ‘Update Profile’ from the hamburger menu.

How can I delete my IP2U account?

Please follow these steps to delete your account:
Open the side bar menu by tapping on the hamburger menu on the top left corner of the screen
Tap "Delete My Account"
A confirmation dialog box will appear, asking you to confirm your action.
Once you click confirm, all your data will be permanently deleted. Please note that this action is irreversible

I'm not receiving notifications. What should I do?

Make sure notifications are enabled in your device settings as well as in the app settings. Go to 'Settings' > 'Notifications' and ensure they are turned on. Then, in the app, open the hamburger menu and tap ‘Notification Setting’.

I’m not receiving TAC (Transaction Authorization Code) emails

Sometimes, TAC emails can end up in your spam or junk folder. Check these folders in your email account.

How can I contact IP2U support?

If you have any other questions or need further assistance, please contact our support team via email at myipomobileapi@gmail.com. Our support team is available Monday to Friday from 9 a.m. to 5 p.m.